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Field Service Engineer

Columbus, OH
Field Service Engineer
The overall mission of this role is to effectively and efficiently support the Contractor and Industrial Solutions with a high level of technical aptitude.
  • Support the installation and commissioning of projects on site.
  • Must take personal ownership for customer satisfaction.
  • Perform troubleshooting and root cause analysis in response to customer’s shop and field service needs. 
  • Execute preventative and corrective maintenance on customer and company rental equipment.
  • Support Project Manager with data collection and metrics of installation.
  • Support Technical Services Shop Leader by completing work orders in assigned time and with a high level of accuracy.
  • Support continuous development and cost reduction efforts by providing feedback and lessons learned.
  • Communicate effectively and professionally with external and internal customers both during the project planning and on site phases of the project.
  • Manage change order process on site and work with Project Management to ensure proper billing.
  • Help to develop Field Service and Site Management processes. 
  • Great mechanical aptitude and ability to plan complex equipment assembly of equipment on an industrial site.
  • Must have a minimum of 2 years work experience in a mechanical/industrial role.
  • Must have clean and professional appearance to positively represent company in the field
  • Associates degree in a technical discipline is preferred
  • Must be able to travel up to 70% of the time
  • Must demonstrate the ability to read and understand mechanical and electrical engineering design and assembly drawings
  • Must have an understanding and appreciation for site safety policies and procedures.
  • Must have strong leadership abilities and “thick skin” to manage multiple subcontractors on a job site.
  • Must be able to effectively resolve conflicts.
  • Must be able to demonstrate excellent organizational & critical thinking skills
  • Must have a high sense of urgency and ability to “get it done” on site. Customer uptime is critical.
  • Must be able to demonstrate a solid grasp of basic computer systems: Microsoft Outlook, Word, Excel, etc.
  • Must be able to demonstrate strong attention to detail
  • Must be able to demonstrate excellent task and time management skills
  • Required Education: High School or equivalent
We use a system called Topgrading to hire superb ‘A class’ staff. If you strongly feel that you would be a total star in this roll, please make sure to fill out the assessment at the link below upon completion of this application. 
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